We value your opinions and feedback. If you have any questions, suggestions, or need help, please feel free to contact us via the following methods. Our customer service team will be happy to help you.

Customer Service

Email: [email protected]

Tel:+44 7518 402032

Working Hours: 7*24H

Online Support

Live Chat: Visit our website and click the "Live Chat" button in the lower right corner to communicate with our customer service representatives in real time.

Help Center: Visit our Help Center to find common problems and solutions.

If you need to mail documents or other items to us, you can send the package to the following address (please contact the staff in advance, otherwise we may not be able to receive it):
To:Eternal Flame Group Limited

Adress: Unit 1307, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, KLN

Business Cooperation

For business cooperation, media inquiries or other business opportunities, please contact us via the following methods:

Tel:+44 7518 402032

Email: [email protected]

Privacy and Security

If you have any questions about our Privacy Policy or data protection practices, please contact our Data Protection Officer at:

Email: [email protected]

Complaints and Suggestions

We are committed to providing quality service. If you are dissatisfied with our service or have suggestions for improvement, please let us know in the following ways:

Email: [email protected]

CEO Email

If you encounter any unpleasant things when entrusting PickyBuy to purchase samples, and the customer service staff delays without reason and causes a bad shopping experience, please feel free to tell me (you need to include your order number and purchase time in the email):

CEO Email:[email protected]

Social media platform accounts

TikTok:

Instagram: