Help Center
Help Center

Payment Policy

The purpose of this payment policy is to provide customers with clear payment methods and rules when purchasing products or services on PickyBuy website. Please read the following carefully before placing orders.

 

1. Payment Methods

 

PickyBuy provides a variety of payment methods for customers' convenience:

 

1. Credit/Debit card: Supporting Visa, MasterCard, American Express and other international credit and debit cards.

2. Bank Transfer: International and domestic bank transfers are supported. Please note that bank transfers may require additional processing time.

More diversified payment methods will be developed at different stages to support customer payments, please refer to the actual payment methods provided by the website at the time of settlement.

 

2. Payment Rules and Conditions

2.1 Currency and exchange rate

PickyBuy supports payment in different currencies, the specific available currencies will be shown on the checkout page.

Please note that your payment method provider may convert your payment according to the prevailing exchange rate, and may charge a certain exchange rate conversion fee.

 

2.2 Payment Security

 

PickyBuy takes the security of your payment very seriously and we use advanced encryption technology to ensure that your payment information is secure.

We do not store your credit card information, all payment information is processed through a secure payment gateway.

 

2.3 Payment Confirmation

 

After you have completed your payment, you will receive a confirmation email with order details and payment status.

If you do not receive a confirmation email, please check your spam folder or contact our customer service.

 

2.4 Refund Policy

 

Please refer to the product return and exchange policy for refunds. Confirmed refunds will be made to the original method of payment and processing times may vary depending on the method of payment.

Please note that bank transfers and certain payment methods may take longer to process, please refer to the processing time of your bank or payment platform for the exact refund time.

 

2.5 Failed Payment

 

If your payment is unsuccessful, please check if the payment information is correct and make sure you have enough balance in your account.

If the payment is still unsuccessful, please contact your bank or payment platform, or contact our customer service for assistance.

 

2.6 Order Cancellation

You may cancel your order and request a refund at any time before the order has been shipped. Please refer to product return and exchange policy for details.

Once an order is shipped within China Mainland, it cannot be canceled, and you can return it according to the product return and exchange policy after our warehouse receive it.

Please not that once the product has been submitted for international shipping, it cannot be canceled.

 

2.7 Dispute Handling

 

If you have any questions or disputes about the payment process or the result, please contact our customer service in time and we will try our best to solve the problem for you.

For further assistance, you may also contact your payment method provider.

 

3. Other Notes

 

Please make sure the payment information you provide is accurate to avoid payment failure or delay.

If necessary, PickyBuy reserves the right to modify the payment policy and any changes will be notified to customers in advance.


Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.